3 Great Techniques To Reach Mobile Users In Your Area

Do you think you could go a day without using your smartphone? How about a week? If you’re like me, you would most likely say no.

If you’re a business considering harnessing the ever-growing urge to tweet, post, like, fave, check-in and share, you should take note of some staggering statistics from 2012 that were recapped in the article by Brian Honigman in 100 Fascinating Social Media Statistics and Figures From 2012:

  • 488 million users regularly use Facebook mobile. (source: All Facebook)
  • As of 2012, 17 billion location-tagged posts and check-ins were logged. (source: Gizmodo)
  • 50 percent of Twitter users are using the social network via mobile. (source: Microsoft tag)
  • More than 5 million photos are uploaded to Instagram every day. (source: Business Insider)
  • In a six-month span, Instagram’s average daily mobile visitors jumped from 886,000 to 7.3 million, which is a 724 percent leap. (source: Marketing Land)

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These numbers are important truths about the use of mobile phones—and the growing use of social media via mobile phones. Does your social media strategy for 2013 include reaching those users?

It is easier than ever for businesses to reach mobile users. With check-ins and geotagging alone, there is a plethora of content being shared publicly that is waiting for a friendly representative to say hello. If you’re a business looking for a few ways to engage with mobile users in your area, consider these tactics:

Leave Tips on Foursquare Places
It’s a no brainer to open a Foursquare profile if you’re a brick and mortar business, but did you know that even if you don’t get foot traffic, you can still open a brand page? As a brand page, you can use Foursquare in many ways a regular user can.

As a brand, leave “tips” in popular places in your city. A tip can range from a “did you know” fact to the employee favorite dish you order at lunch. This technique is especially effective if your tips can relate back to content on your website or blog. Let’s say you’re a business in the hospitality industry, and you have blog posts about sights to see in your city. Leave tips at all of those sights and link back to your website for the “full story”.

If you want to see this strategy in action, check out what The History Channel is doing on Foursquare:

Engage With Geotagged Instagram Photos
The majority of Intagram photos are geotagged, and they can be viewed by location. This can be done on your phone by clicking any geotag icon on a photo.

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Since you have to first find a photo with that specific geotag, this is a cumbersome technique if you want to efficiently explore surrounding areas,.

I recently found an alternative that I love. It is a great tool called, Gramfeed. It is used in a browser, and you can search nearby locations through a map tool. You can then view all the photos shared under that geotag and a unique url is created—you can then bookmark the link. I’m sure your already thinking of all the possibilities . . .

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Promote Your Facebook Page Targeting Your City
Say what you will about Facebook Ads. But if you use them right they work. They recently enabled a shortcut to “promote your page”. Much like the “promoted post”,  it’s a quick way to get some traction and set a daily budget right from your page. I’ve had great success using this feature to gain mobile fans—more so than promoting a page using the Ads Manager and targeting mobile users.

From your admin panel, you will see the “promote you page” in the bottom left where your new likes are sometimes displayed. If you don’t see it, go to your home feed and come back, or refresh your page. It will pop up eventually (trust me, Facebook wants to make it easy to spend money).

Set your daily budget, and click “promote”. From there you can set your target audience. Select your surrounding area.

The next step is often overlooked, but is the most important part! Now it’s time to go customize the ad from the back end. Go to your ads manager, find the ad you just placed from the list and click on the title to access the stats. From here you can adjust the daily budget, the end date (which cannot be done from the admin panel), the target audience, and you can even add interests to the ad. See all the areas marked with arrows in the sample ad below. Notice that when you use the “promote page” feature mobile users are automatically added to the target specs.

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Sources:

About Gwen Woltz

Gwen Woltz is co-founder of Wahine Media, a social media agency in Hawaii that specializes in strategically building thriving and engaged online communities for businesses. Together with her business partner Karen Weikert, they are in the "trenches" of social media on a daily basis and have been on the frontline for companies in the healthcare, startup, higher education, hospitality, newspaper, music, and staffing industry. Gwen is a volunteer board member for Social Media Club Hawaii, was a finalist for Pacific Edge Magazine's Young Professional of the Year, and most recently was a speaker for Ignite Honolulu at Punahou School.

Playing the Facebook Edge Rank Game

Did you know that less than 1% of your Facebook fans will ever return to you wall? That means that if you have 1000 fans then on average only 10 of them will ever see your wall. In the All Facebook article, The 7 Biggest Fan Page Marketing Mistakes, Ben Carter reported this staggering statistic and that one of the biggest fan page mistakes is thinking that people return to your wall.

What does that mean for your fan page? It means that your fans are mostly engaging with you through the content that you post—the posts they see in their news feed, right next to their friends and family. The posts with the highest edge rank will be on the top of the feed, and stay there longer.

What is edge rank and why is it important? If people are mostly engaging with you through your content, it’s important to know a little something about Facebook’s edge rank. There is a lot about Facebook’s edge rank that is known, but to a lot of people it remains a mystery.

I recently shared a post by Mari Smith that reminded me of the importance of understanding edge rank. In that post she shared an incredibly useful infographic by Copypressed, along with a great point:

A well-designed and implemented Facebook marketing strategy based around content can yield tremendous ROI.”

You can see the full infographic and article here.

Edge rank determines whether your content is seen in a fan’s home feed and is comprised of three variables: affinity, weight and recency.

Affinity measures how often someone interacts with your page. The more history someone has with your page (past comments, likes or shares) the more your content will show up on their home feed. The dilemma for fan pages is that affinity is mostly a one-way street. Pages cannot post or comment on a fan’s wall, so in the case of fan pages affinity mostly comes from the fan (with the exception that is described below).

Weight measures the importance of a post—how much engagement it receives. Naturally some posts will get more of a reaction than others. Photos typically get the most engagement, next to videos and links, and regular status updates (just text) fall to the bottom of the weight scale.

Recency simply measures how long ago the post was made. Posts will typically fall off a feed after 1-3 days, depending upon how popular it is. The more popular a post is (weight), the longer it may stay in the feed. A post has a better chance of having a higher recency score the more recent the post was made.

How should edge rank inform your content? Even if you don’t know the mechanics of edge rank inside and out, you should always have quality content top of mind. With every post you have a unique opportunity to gain more fans, increase visibility, and convert fans into customers.

Pictures, pictures, pictures. You’ve heard it before but I cannot stress it enough. Now that everyone’s caught on to pictures on Facebook, it’s not enough to post just any picture. The picture should be compelling and relevant, but you also need to be strategic in how you post a photo. A carefully designed picture can turn a simple marketing message into something much more interesting that will yield a higher engagement rate, thus more weight.

Notice in the example below Hubspot has included a link into their website in the description of the photograph. This is a trick that is often overlooked. Normally one would think if they want to link into their website they make a link update. But link updates get lost in the home feed next to all the pictures people are posting.

Lighten up a little. If all you are posting are carefully crafted marketing messages, discounts and deals, and promotions, then your fans are going to get bored fast. People have affinity for a business page because they show their human side—they have a good personality and have unexpected characteristics. Post about your company culture or employees having fun, post photos of your dog, post a silly video just to make your fans laugh. People are drawn to people, not marketing messages.

Another way to boost your affinity score is to always “tag” fans when responding to their comments. Many fan page owners don’t know this little known feature on Facebook. If a fan makes a comment on your post, you can “@” tag their name while responding. This not only sends them a notification that you’ve tagged them, but it’s a great way to personalize the fan experience on your page.

Consistency is key. The best way to stay top of mind is to post consistently on Facebook. Your fans will forget about you quick if you don’t post on a regular basis. Posting regularly also prevents your content from expiring and increases your recency score. If you can’t commit to going on Facebook every day, then don’t be afraid to schedule posts on Facebook—with moderation. If you are going to schedule on Facebook, you may want to use the schedule option in Facebook, not from a 3rd party service. The Facebook schedule feature is that little clock icon in the bottom left of the update box. I know Hootsuite is the go-to social media management tool, but the main advantage to using the Facebook schedule feature is that any tags you use will be preserved.

Playing the Facebook edge rank game can seem a little overwhelming, but one of the keys to Facebook edge rank success is strategic posting and killer content. Sometimes even textbook edge rank needs a little boost. In my next post I’ll talk about how you can get that added boost using promoted posts.

Below you can follow all the people mentioned in this post:
Follow @BrianCarter

Follow @CopyPress

Follow @MariSmith

Follow @HubSpot

Sources:

About Gwen Woltz

Gwen Woltz is co-founder of Wahine Media, a social media agency in Hawaii that specializes in strategically building thriving and engaged online communities for businesses. Together with her business partner Karen Weikert, they are in the "trenches" of social media on a daily basis and have been on the frontline for companies in the healthcare, startup, higher education, hospitality, newspaper, music, and staffing industry. Gwen is a volunteer board member for Social Media Club Hawaii, was a finalist for Pacific Edge Magazine's Young Professional of the Year, and most recently was a speaker for Ignite Honolulu at Punahou School.

Your Online Presence: It Starts With a Website

An interesting conversation started on my business Facebook page the other day. My business partner posted an article about an event that Google was hosting in Honolulu to help businesses build a website, for free! The shocking statistic that pulled everyone into this post was that Google reported 68% of small businessesin Hawaii don’t have a website.

c/o infworm.com

When I read that statistic, I was literally shocked. But then when I began to think about all the times I would search for a small local business online and find nothing it began to make more sense.

The catalyst for the conversation was in the details of the event that Google was hosting. They would get your business online, but use Intuit to design these free websites. While we all applaud Google for helping to lower the shocking percentage, a few of our local colleagues did not think that was the best solution.

Roxanne Darling Amazing stat. But PULLEASE do not build your website with Intuit! Google, darling, please go back to what you do well and leave the site-building to us!

Peter Liu Whether it’s called a website or anything else, you need a place for your content to live that you OWN. The technologies will evolve. But Intuit? Ew.

Jon Brown I think the vast majority of cases having any site is better than none. However if you except the premise that having a site is _valuable_ to any business then any business needs to get over the idea that it’s going to be easy and nearly free. I recommend WordPress or hiring someone to do it for you.

Gene Park I admit I was also taken aback by the promised use of Intuit. But if this is a do it yourself workshop, then I suppose it’ll do and it’s mostly just to get these small mom and pops online at all, not so much have a whizbang web presence. It’s more like a spark to start a fire, so they might want to improve their web presence even MORE and then seek out WordPress gurus.

Erik Blair As social media and blogs evolve they may become more alike and even more cross-functional. The result may one day mean less value having a hub we call a “blog”, and more value with brand reach across platforms. But for now, for most people just entering the “game”, a wordpress blog IS the best bet.

Read the full conversation on our Facebook page here.

For anyone who has experience with WordPress it comes easy. But how easy does it come for a mom and pop business owner who spends most of their time running their business? From our experience, business owners are so busy they have a hard time keeping up with their email, much less the basics of WordPress. Intuit may not be the “right” way to build a website, but isn’t anything better than nothing?

So I’m putting this question out to you. Which is better? No website, or the best website?

If you were searching for a small business online, what are your expectations for an online presence? Is it forgivable if their website looks outdated, or less forgivable that they don’t have a website at all?

Healthy Online Presence

I advocate for an online presence no matter how it’s done. It’s kind of a no brainer, if 97% of people are looking online for local products and services, you better be there. An online presence starts with a website but it is so much more. Google indexes most of your online activity including social media, so I’m leaving you with my checklist for a healthy online presence:

1) Website: should be your home base. Keep in mind it’s the ONLY place online where you make the rules. No matter what platform you use, always keep your website updated. Blogging is even better—posting regularly has a long list of benefits but requires a commitment.

2) Facebook: Fill out your profile completely; add a great cover photo and profile picture. Post regularly and always spend time in your home feed engaging off the page.

3) Twitter: is where you will make the most personal connections. Twitter is about conversation and networking and don’t be afraid to Tweet often!

4) Google +: a presence here will help your search rankings, but the content posted here won’t be too much different than what you post on Facebook. It’s safe to say you can have the same habits on Google + that you have on Facebook.

5) Instagram, Pinterest: Photos are one of the best investments you can make, so if you are a business that can tell your story using photos (that’s about 99% of you), invest in taking original photos or have someone do it for you.

Here are some other great articles from some of my local cohorts to help you have a healthy online presence:

About Gwen Woltz

Gwen Woltz is co-founder of Wahine Media, a social media agency in Hawaii that specializes in strategically building thriving and engaged online communities for businesses. Together with her business partner Karen Weikert, they are in the "trenches" of social media on a daily basis and have been on the frontline for companies in the healthcare, startup, higher education, hospitality, newspaper, music, and staffing industry. Gwen is a volunteer board member for Social Media Club Hawaii, was a finalist for Pacific Edge Magazine's Young Professional of the Year, and most recently was a speaker for Ignite Honolulu at Punahou School.

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